We are all human and we all make mistakes. When it comes to our designs, we make mistakes (not often, but it DOES happen)…

• We kindly ask all our clients to thoroughly review all artwork before approving the design to move forward to print production.
• Once the design is approved it is deemed FINAL, no edits will be allowed.

ANY EDITS REQUESTED/ MADE will be charged $10 PER EDIT

• In the case that there is work that needs revisions after design was approved, printed, and completed completed from production, the customer is responsible for the expense of the reprint & reproduction at 50% of printing and production cost.

(Please be mindful I am a ONE person operation).

We get it, life happens! Noʻonoʻo Hana is runned by a single person, so we kindly ask for your paitence and understanding.

*Turn around times are set but not always guaranteed

depending on current workload please allow the following:

• designs: 2 days to 1 week
• production time: 2-3 weeks

Production does not start until you, the customer give FINAL DESIGN APPROVAL TO PROCEED TO PRODUCTION.

RUSH FEE(S): anything that is needed within 5 days or less, will be considered a RUSH ORDER cost of production (printing + add ons) at 125% markup. .

example: printing + add-on cost is $40rush fee will be $40 + 125% ($50) = $90total is $90 (does not include design fee)

we will no longer be accepting same day turn-around.

We do not have large commercial grade equipment, nor do we have a commercial / industrial warehouse with laborers or line workers. We kindly ask for your consideration in the goodies you will purchasing / receiving. We’re proud to say that. At least 90% of all our products are handmade here locally! Some are still made in the continental US at ʻohana warehouses, and little is manufactured overseas.

You might notice some products may be slightly off in measurements than the other. And some may have adhesive or glue sticking out. I am far from perfect, so aside from the printing, please keep in mind these items are HANDMADE:

hand collated, hand cut, glued, placed, collated, measured, trimmed, hole punched, & more!

In which it’s All apart of our design and production process, to bring you something special and different from the rest. Our products are unique! and of course, MADE WITH ALOHA!

Our vinyl is tear and scratch resistant: made of high quality vinyl that can withstand light scratches and are virtually impossible to tear, enabling them to last a long time.

vinyl is classified as waterproof; but to be safe, if water contacts the vinyl do not rub, gently dab until dry, or water is removed.

The color will fade naturally but for longevity keep out of direct sunlight or sun for long periods of time.

Pens & Pencils : Our Pens & pencils are all hand-wrapped with semipermanent matte vinyl. you will notice where the wrap ends it will naturally lift. This is common and nothing to worry about. Gently and firmly with your finger press on the section that has lifted and rub along the surface until its smooths out.

Noʻonoʻo Hana | Handmade with Aloha 🤎

At Noʻonoʻo Hana, every order is prepared with love, care, and attention to detail. We are a small, one-person-operated business based in Clarksville, Tennessee, proudly serving customers across the United States, including Hawaiʻi and U.S. territories.

We appreciate your patience and support as we continue making handmade stationery and custom products just for you!

📦 Shipping Rates

We offer tiered shipping rates based on your order subtotal.

Order SubtotalGround ShippingPriority Shipping$0–$29.99$10$15$30–$49.99$8$10$50–$79.99$6$8$80–$99.99$4$6$100+FREEFREE

Shipping rates apply to eligible U.S. states and territories, unless otherwise specified.

🧡 Tennessee Residents — $5 Flat Rate Shipping!

We're showing our Tennessee community some extra love!

All eligible orders shipped to a Tennessee address qualify for a $5 flat shipping rate, regardless of order subtotal.

• Available statewide in Tennessee.
• Standard shipping service.
• Orders of $100 or more qualify for FREE shipping.
• Priority shipping, when selected, follows our regular shipping rates.

📍 FREE Local Pickup — Clarksville, TN

Hey, Clarksville neighbors! We're excited to offer FREE local order pickup!

If you're located in Clarksville or the surrounding communities, you can skip shipping fees and pick up your order locally.

How it works:

1. Shop our website and add your favorite items to your cart.
2. Select Local Pickup at checkout.
3. Complete your purchase.
4. Wait for your pickup-ready notification.
5. Arrange pickup using the instructions provided.

Please note: Local pickup is by arrangement only. Do not arrive for pickup until you have received confirmation that your order is ready.

✂️ Processing & Production Times

Noʻonoʻo Hana is proudly a one-person-operated small business. Most of our stationery products are handmade, personalized, or made to order.

Processing times vary depending on the product, order volume, and customization requirements.

Processing time is separate from shipping transit time.

During busy seasons, large wholesale orders, product launches, and holidays, additional processing time may be necessary.

We appreciate your understanding while each order is prepared with care.

🛍️ Preorders & Specialty Products

Certain products, including our holographic bags, pouches, and specialty collections, are produced through outside manufacturing partners.

• Estimated preorder fulfillment timelines will be listed in the product description.
• Certain preorder products may require approximately 1–2 months after preorder closing for production, delivery to us, processing, and shipment to customers.
• These timelines are estimates and are not guaranteed delivery dates.
• Manufacturer delays, customs, and carrier transit delays may affect fulfillment.

We will do our best to communicate significant delays and keep our customers informed.

🚚 Shipping Carriers & Delivery Delays

We primarily use USPS but may use other trusted shipping carriers when appropriate.

Once an order has been handed over to the shipping carrier, delivery timelines are outside our direct control.

Please understand:

• Shipping estimates are not guaranteed delivery dates.
• Carrier delays may occur due to weather, holidays, transportation issues, or other unforeseen circumstances.
• Tracking information will be provided when available.
• We cannot guarantee delivery by a specific date.

We ask that customers allow reasonable time for tracking updates and carrier movement.

📬 Incorrect Addresses & Delivery Issues

Customers are responsible for entering the correct shipping address at checkout.

Please review your shipping information carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

For packages marked delivered but not received, please contact the shipping carrier to begin an investigation and notify us so we can review the situation.

🤎 Refunds & Cancellations

Due to the handmade, personalized, and made-to-order nature of our products, all sales are final, subject to applicable law.

We do not offer refunds or cancellations for changes of mind or ordinary carrier delays.

If your order arrives damaged, incorrect, or defective, please contact us with your order number and photos so we can review the issue and determine an appropriate resolution.

Nothing in this policy limits rights or remedies required by applicable consumer protection laws.

💌 A Little Reminder From Our Shop

Behind Noʻonoʻo Hana is one person working hard to bring your orders to life.

From printing, cutting, laminating, assembling, packaging, and shipping, every order receives our personal attention.

We understand how exciting it is to receive your purchases, and we are just as excited to get them to you!

Thank you for supporting handmade, supporting small businesses, and allowing us the grace to do what we love.

With aloha,

Noʻonoʻo Hana 🤎

Thank you for supporting Noʻonoʻo Hana, a small business specializing in handmade stationery, personalized products, and thoughtfully curated items.

Please review your order carefully before completing your purchase. Due to the handmade, customized, and made-to-order nature of our products, all sales are final. We do not offer refunds, returns, or exchanges.

No Refunds or Returns

Once an order has been placed, we do not accept returns or offer refunds for:

• Changes of mind or personal preferences.
• Incorrect product selections made by the customer.
• Incorrect sizes, colors, designs, or variations selected at checkout.
• Duplicate orders placed by mistake.
• Personalized, customized, or made-to-order items.
• Preorders or specialty products.
• Shipping delays or delays caused by shipping carriers.
• Packages delayed due to weather, holidays, or other circumstances outside our control.

Please review all product descriptions, photos, options, and order details before checking out.

Order Cancellations & Changes

Because we begin preparing orders as soon as possible, we cannot guarantee that cancellations or modifications can be accommodated after an order is placed.

Please contact us immediately if you need to request a change. Once an order has entered production, been personalized, packed, or shipped, changes and cancellations may no longer be possible.

Damaged, Defective, or Incorrect Orders

Although all sales are final, we want you to receive the products you ordered in the condition expected.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at our customer service contact listed on our website.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the item and its packaging, when applicable.

We will review each situation and determine an appropriate resolution where warranted. Contacting us does not automatically guarantee a refund, replacement, or other remedy.

Shipping & Delivery

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays caused by shipping carriers, incorrect addresses entered by customers, or circumstances beyond our reasonable control. Shipping fees are nonrefundable except where required by applicable law.

Preorders & Made-to-Order Products

Preorders and made-to-order items are final sale. Estimated production and shipping timelines are provided as a guide and may change due to manufacturing, supply, or shipping delays.

Please read all preorder details before placing your order.

Important Notice

By completing your purchase, you acknowledge that you have read and agreed to this All Sales Final & No Refunds Policy.

Noʻonoʻo Hana reserves the right to review order issues on a case-by-case basis. Nothing in this policy excludes or limits any consumer rights or remedies that cannot legally be waived under applicable law.

Thank you for understanding and supporting our small business. Every order means so much to us, and we appreciate you choosing Noʻonoʻo Hana!

With aloha,

Noʻonoʻo Hana 🤎